1. Acceptance of Terms

By accessing and using Tikit.live (referred to as “the website” or “we”), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. Use of the Website

You must use the website in compliance with all applicable laws and regulations. You may not:

• Engage in illegal or unauthorized activities.
• Attempt to gain unauthorized access to our systems or data.
• Disrupt or interfere with the security, integrity, or functionality of the website.

3. User Accounts

To access certain features, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.

4. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the website, you consent to our data practices as described in the Privacy Policy.

5. Refund Policy

Digital Ticket Purchases:
All purchases of digital tickets through Tikit.live (via Awen LLC, the website and servicer) are final and non-refundable except under specific circumstances. We understand that plans can change, and we strive to accommodate such situations within reason. Therefore, refunds for digital ticket purchases are available under the following conditions:

• Event Cancellation: If an event is cancelled and not rescheduled, purchasers may be eligible for a full refund of the purchase price.
  Major Changes to Event: If there is a significant change to the event’s date, time, or main performers that prevents you from attending, you may be eligible for a refund.
• Technical Issues: If you are unable to access the event due to technical problems on our end, after having followed all recommended troubleshooting steps, you may be eligible for a partial or full refund.

Requesting a Refund:
To request a refund, please contact us within 48 hours of the event’s original scheduled start time. Provide your order number and a brief explanation of the reason for the refund request. All refund requests will be reviewed on a case-by-case basis, and decisions will be made at our discretion.

No Refunds:
Except as outlined above, all purchases are non-refundable. This policy is in place to ensure the viability and integrity of the events we host. Please consider your purchase carefully.

Modifications:
We reserve the right to modify this refund policy at any time by posting the updated policy on our website. Your continued use of the website and purchase of digital tickets following any such change constitutes your agreement to be bound by the modified refund policy.

6. Intellectual Property

The content on the website, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws. You may not use, modify, or distribute any content without our written permission.

7. Third-Party Links

The website may contain links to third-party websites or services. We do not endorse or control these websites and are not responsible for their content or practices. Your use of third-party websites is at your own risk.

8. Limitation of Liability

To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website. This includes damages resulting from errors, omissions, interruptions, or security breaches.

9. Changes to the Terms

We may update these Terms and Conditions from time to time. The effective date of the latest version will be noted. Your continued use of the website after changes constitutes acceptance of the updated terms.

10. Termination

We may terminate your access to the website at our discretion for any violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Wisconsin, USA.

12. Email and Marketing Communications

By purchasing a ticket, or by following an organizer, on Tikit.live, you consent to receive email from Tikit.live about that organizer’s future events, along with updates and occasional promotional offers. Tikit.live (operated by Awen LLC) sends these messages as the sender, on the organizer’s behalf. When you buy a ticket or RSVP, the organizer of that event also receives your name, email address, phone number (if you provided one), and order details, as described in our Privacy Policy, and may contact you directly about the event and, where the law allows, about their future events.

Every marketing email identifies us, includes our postal mailing address, and offers a one-click way to stop following that specific organizer or to unsubscribe from all Tikit.live marketing. You can also manage these preferences at any time in your account. Opting out of marketing does not stop transactional messages about tickets you have purchased, such as receipts, reminders, or cancellation notices.

13. Organizer Terms

These terms apply to anyone who creates or manages an event or organization on Tikit.live (“Organizer”).

13.1 Attendee data. You receive the name, email address, phone number (if provided), and order details of the people who get tickets to your events, plus reports about your events. You may use this information to run your events and to market your own future events as the law allows. The same information is also Tikit.live’s customer information: we may use it as our Privacy Policy describes, including to email your buyers and followers about your events and about Tikit.live. You may not sell, rent, or trade it, or give it to anyone else for their marketing. You are responsible for keeping it secure and for handling it under the privacy laws that apply to you.

13.2 Imported contacts. If you upload or enter email addresses to send invitations, you promise that:

• (a) each person has given you permission to contact them, or has an existing relationship with you that lets you contact them under the laws that apply;
• (b) you did not buy, rent, scrape, or harvest the addresses;
• (c) your invitations are truthful and not misleading, including the subject line and sender name; and
• (d) you will honor opt-out requests, including those recorded by Tikit.live.

For imported contacts, Tikit.live acts as your service provider. You are the sender responsible for the decision to contact each person and for complying with anti-spam and privacy laws, including CAN-SPAM. Tikit.live will add an unsubscribe link to every invitation, keep a list of people who have opted out, and not deliver invitations to anyone on that list. That list overrides any upload.

13.3 Our controls. We may limit how many invitations you send, remove addresses that bounce or complain, pause invitations, or suspend your account if we believe you are breaking these terms or harming email delivery for other organizers.

13.4 Indemnity. You will defend, indemnify, and hold harmless Awen LLC and its members, employees, and contractors from any claims, fines, penalties, damages, and costs (including reasonable attorneys’ fees) that arise from your use of attendee data, the contacts you import, the invitations or messages you send, or your breach of these terms.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].