help
Quick answers about buying tickets and selling them on tikit, ticketing for live shows in Milwaukee. Can’t find it here? Ask us, a real person answers.
Buying tickets
How do I get my tickets?
Right after you pay, your tickets are emailed to you with your name, a QR code and a calendar link. if you make a tikit account with the same email, they also show up under “my tickets”.
Do I need an account to buy tickets?
No. you can buy as a guest with a card in about a minute.
Are there fees on top of the ticket price?
It depends on the show. the organizer decides who pays tikit’s service fee (5% + $2 a ticket). when the buyer pays it, it’s shown on the event page before checkout, so the total is never a surprise.
How do I get in at the door?
Give your name at the door. the organizer checks you in from their guest list. having your ticket email handy on your phone helps.
Can I get a refund?
If a show is cancelled and not rescheduled, you can get a full refund. if the date, time or main performers change in a way that means you can’t go, you may be eligible too. contact us within 48 hours of the show’s original start time with your order number. otherwise ticket sales are final. the full policy is in our terms.
The event page says tickets are sold elsewhere. what does that mean?
Some shows are listed on tikit so you can find them, but the organizer sells tickets on their own site. those pages send you to the organizer’s ticket link, which is the right place to buy.
Can I hear about an organizer’s next show?
Yes. tap “follow” on their tikit page and you’ll get an email when they announce a new show. you can stop following in one click.
Who do I contact with a problem?
Reply to your ticket email, or use the contact page. a real person reads it.
Selling tickets
How do I list a show?
Make a free account, create your organization (your name, a photo and a short bio), then use “create event”. most people have a show on sale in about five minutes. if it’s easier, send us the date, time, price and a photo and we’ll set it up for you.
How is tikit different from Eventbrite and other big ticketing sites?
Tikit is built for live shows and the rooms they happen in. the fee is one flat, published rate (5% + $2 a ticket) that you can pass to buyers, splitting money with the band, venue or promoter is built in, every person gets paid their own share with a statement, and you get your own page, follower list and promo kit. and there’s a real person in Milwaukee to call when you need help.
Where does tikit work?
Tikit started in Milwaukee and most shows on it are here, at rooms like bar centro in Riverwest. organizers elsewhere in the US are welcome; get in touch.
What does tikit cost?
5% + $2 per paid ticket, and that includes card processing. free events cost nothing, and there are no monthly or setup fees. by default the buyer pays the fee: it’s shown up front and added at checkout, so you keep your full ticket price. you can switch any event to cover the fee yourself, and then fans pay exactly your listed price.
Do buyers pay extra fees at checkout?
By default, yes. the service fee (5% + $2 a ticket) is shown on the event page before checkout and added to the ticket price, so the organizer keeps their full price. an organizer can switch any event to cover the fee themselves, and then buyers pay exactly the listed price with nothing added.
How and when do I get paid?
Each person is paid their own share straight to their own bank, 1–3 days after the show. nobody collects the whole pot and pays everyone else back. tips go to the main organizer in full.
Can I sell VIP, early-bird and general admission for the same show?
Yes. add as many ticket types as you like, each with its own price, its own cap and its own on-sale window. a tier closes itself when it sells out or when its window ends.
Can I split the money with the band, the venue or a promoter?
Yes. add them to the event as co-hosts, and the lead organizer sets the split: even, custom %, or a guarantee (one person takes the first $X off the top to cover costs, then the percentages split the rest). each co-host sees only their own share (only the lead organizer sees the whole split) and gets an email if it changes. they can tap “looks good” if they like, but nothing waits on it: only a change request pauses a payout, until the split is revised. the split locks when the doors open, and each person is paid their share directly.
Do co-hosts split the tips too?
No. tips go in full to the main organizer and are never split.
Do my fans need an account?
No. they buy as a guest with a card in seconds. if they sign up later with the same email, their tickets are already there.
Can I edit an event after it’s published and selling?
Yes. change the date, time, venue, prices, caps and description on a live event, with no reposting and no dead links. editing locks once the event has ended.
How do people get in the door?
Every ticket is emailed with the buyer’s name, a QR code and a calendar link. at the door you check people in by name from your guest list, printed or on your phone.
My venue already has a website and calendar. does that matter?
Not at all. put the tikit widget on your site, or we can mirror your existing calendar so your shows appear on tikit too.
Who owns the buyer list?
You do. download it any time. fans who follow you get your announcements about new shows, not someone else’s.
Full details: terms · privacy · about tikit